Privacy Policy

1. Introduction

GradeGenius is committed to protecting the privacy and personal information of all users who access and use the platform. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using the GradeGenius platform, you agree to the collection and use of information as described in this policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Learners using the GradeGenius platform
• Parents or guardians linked to learner accounts
• Teachers and school staff
• Schools using GradeGenius as an academic support system
• Any authorized representatives

3. Information We Collect

We only collect information that is necessary to provide and improve our educational services.

3.1 Personal Information

This may include:

• Full name
• Email address
• Username and login credentials
• Role (learner, parent, teacher, administrator)
• Grade and subject information
• School affiliation (where applicable)

3.2 Academic Information

To support learning and analytics, we may collect:

• Quiz and test results
• Subject performance data
• Progress tracking information
• Attendance records (if enabled)

3.3 Technical Information

We may automatically collect limited technical data such as device or browser type, login activity, and usage patterns. This information is used only to improve system performance and user experience.

4. How We Use the Information

With explicit consent where required, we use data to:

• Create and manage user accounts
• Provide access to digitised learning material and assessments
• Track academic progress and performance
• Generate analytics for teachers, learners, parents, and schools
• Identify learning gaps and support early academic intervention
• Improve platform functionality and reliability

5. Sharing of Information

GradeGenius does not sell, rent, or trade personal information to third parties. Information may only be shared:

• Within the platform between authorised users (e.g., teachers viewing learner performance)
• With parents or guardians linked to a learner account
• With trusted service providers strictly for platform operation (e.g., hosting services), under confidentiality agreements
• Where required by law

6. Data Security & Retention

We implement reasonable measures like encryption, firewalls, and audits to protect against unauthorised access, loss, misuse, alteration, or disclosure. Access is strictly role-based.

In a data breach posing risk, we will notify affected parties reasonably promptly per POPIA.

7. Data Retention

Personal and academic information is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Schools may request the removal or archiving of learner data in accordance with applicable regulations.

8. Rights of Users (POPIA)

In terms of POPIA, users have the right to:

• Access their personal information
• Request correction of inaccurate or incomplete data
• Request deletion of personal information, where applicable
• Object to the processing of their personal information

Requests can be made through the platform or by contacting GradeGenius directly.

9. Children’s Privacy

GradeGenius is designed for use by school-aged learners under the supervision of schools and parents/guardians. Learner accounts are managed through school structures.

10. Cookies & Updates

GradeGenius may use cookies to maintain secure login sessions, improve performance, and enhance user experience. Users may manage cookie preferences through browser settings.

11. Changes to This Policy

GradeGenius reserves the right to update this Privacy Policy. Any changes will be posted on this page, and continued use of the platform constitutes acceptance.

12. Contact Information

If you have questions about this Privacy Policy, please contact GradeGenius through the platform’s official communication channels.